Your input and feedback will help us understand how you feel about the safety of your building and improve the services we provide for you. We all play our part in staying safe.

Report it

Click here if you would like to contact us or raise an issue.

You can contact us using the following methods:

  • Email (Opendoor Homes residents): customercare@opendoorhomes.org
  • Phone: 020 8080 6586
  • Write via post: Barnet Homes, Building Safety Team, 2 Bristol Avenue, Colindale, London, NW9 4EW

Complaints

If you have a complaint concerning fire safety in your building, we aim to be easy to access, easy to deal with, fair, and flexible in our approach to provide the best possible outcome.

Our Complaints and Compliments Policy sets out how you can do this and how we will handle a complaint. You can read it, along with other information about our process, on the complaints page of our website.