We are currently experiencing resourcing challenges in the Customer Contact Team due to a higher than usual volume of enquiries and complaints to assist with. This may mean that our response to your enquiry or complaint is delayed. We are sorry if you do experience a delay and for any inconvenience that this causes you whilst we work to address the issues. Thank you for your patience.

General enquries

Call us: 020 8080 6587

Our Customer Contact Team can help you between 9am–5pm, Monday to Friday (excluding Bank Holidays). On Thursdays: we’re open from 11:30am

We also offer a 24 hour emergency call service through the same number.

Email us: talktous@barnethomes.org (for all enquiries except homelessness issues)

Text Relay (for hearing/speech difficulties): 18001 020 8080 6587

Visits to our office are by appointment only. Please call us first to book.

Visiting our office (by appointment only)

Customers are seen strictly by appointment.

Address: Barnet Homes, 2 Bristol Avenue, Colindale, NW9 4EW

Important: Although we share the building with Barnet Council, Barnet Homes Housing Options has a separate entrance at the side of the building. If you have an appointment, please use this entrance. Do not go to the main Barnet Council reception.

Homelessness support

If you are likely to become homeless it is important that you contact us as soon as possible. We’ll ask you some questions to understand your housing need and then book your first appointment. The earlier you get in touch, the sooner we can assess your situation and provide advice to help you. Find out more information by visiting our Housing assessments page.

Ways to contact us:

Call: 020 8610 3539 (Open 9am to 5pm, Mon to Fri (excluding bank holidays). On Thursdays we’re open from 11:30am.)

Email: housingadvice@barnethomes.org

Emergency (outside these hours): 020 8389 2000

Report damp and mould

If you have damp and mould in your home, please report it to our Healthy Homes Team using this online form. Using our form will be the quickest and most efficient way we can help you.

Complaints

We know that things can occasionally go wrong and will do everything we can to make things right.

We welcome feedback as a valuable opportunity to learn from mistakes and make improvements for the future and on receiving a complaint, we expect our staff to listen and put things right quickly and informally. Find out more information

Requests for personal data

You have the right to request a copy of the information we hold about you – known as a Subject Access request. Make a subject access request

Freedom of information requests

We provide a lot of information for residents, service users and the general public.

If you cannot find what you are looking for, then you can submit a Freedom of Information request. You may also use our search facility option or find more details in our publication scheme. Make a freedom of information request

Let2Barnet

Call: 020 8359 4761
Email: let2barnet@barnethomes.org

Press queries

Email: andrzej.perkins@barnethomes.org

Where to find us (appointment only – please read carefully)

We operate on an appointment-only basis.

Our office is located at 2 Bristol Avenue, Colindale, NW9 4EW.

Although we share the building with Barnet Council, Barnet Homes Housing Options has a separate reception entrance located at the side of the building. 

If you do have an appointment, go directly to Barnet Homes’ reception.