We are currently experiencing resourcing challenges in the Customer Contact Team due to a higher than usual volume of enquiries and complaints to assist with. This may mean that our response to your enquiry or complaint is delayed. We are sorry if you do experience a delay and for any inconvenience that this causes you whilst we work to address the issues. Thank you for your patience.
Service Update: New Features for Calls and Email Communication
We will shortly be changing the systems we use to manage calls and emails from residents as part of our commitment to improving your experience of our services.
During this transition, you may notice that:
- Our telephone call queues and voice messages sound slightly different
- A new in-queue call back feature is available when you contact us by phone. This means that you can save your position in the queue, hang up and receive a call from a member of staff when you are at the front of the queue
- When reporting complex repairs issues over the phone you may be invited to take part in a video call with a member of staff to help diagnose the problem
- At the end of a phone call you will be asked to complete an optional short satisfaction survey to find out about your experience of the telephone call
- Our email responses look slightly different
Please note that our contact details remain the same. You can continue to contact us as usual by calling 020 8080 6587 or emailing talktous@barnethomes.org. We will continue to manage all enquiries as normal during this transition.
Thank you for your understanding.
Where to find us (appointment only – please read carefully)
We operate on an appointment-only basis.
Our office is located at 2 Bristol Avenue, Colindale, NW9 4EW.
Although we share the building with Barnet Council, Barnet Homes Housing Options has a separate reception entrance located at the side of the building.
If you do have an appointment, go directly to Barnet Homes’ reception.