Repairs and Improvement Handbook

Fencing Policy

You can report a repair online.  

When work is going to be done in your home:

• if we need you to move any furniture or remove any floor covering, such as carpets or laminate, we will give you prior notice. It is your responsibility to do this before the contractor arrives. Please contact us if you are unable to do this and have no one else to move on your behalf.
• You need to make sure that everyone is safe while the repair is being carried out. For example, keep any pets out of the way, and keep an eye on your children.
• Someone over the age of 16 must be present until the repair is completed, so we can check the work with you before we leave and resolve any concerns you may have.
• In bad weather conditions we will always make things safe but may not be able to carry out a full repair. This is for the safety of our operatives.
• All our staff and contractors are expected to be considerate and respectful towards you. We expect you and members of your household to behave in a similar way towards them.

Contractors

Click here to find out about Repairs and Gas Contractors

   
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