Braille - Braille copies of documents can be provided on request – please contact the Customer Care Centre Freephone number 0800 389 5225

Large Print Documents – Documents can be provided in large print on request – please contact the Customer Care Centre Freephone number 0800 389 5225

Minority group surgeries – Surgeries are regularly provided for those with special needs including sight impairment for more information please contact the Customer Care Centre Freephone number 0800 389 5225 

Hearing Impairment 

  BSL Signers – A number of staff use British Sign Language and would be pleased to communicate with you in this way when you visit our customer reception; we may need to make an appointment for you in advance.

Community Text – You can now text your message or request to using the new Community Text Service.  Text your message to 07786200425

Minicom – If you are a Minicom user you can contact us using 020 8359 5212

Sign Video – The Barnet Homes customer reception on floor 2 of Barnet House now has Sign Video, which allows you to communicate with the receptionist through a third party BSL signer by video link.

Type Talk – If you are a TextDirect User you can contact us by dialling 18001 0800 389 5225 

Learning Difficulties

Minority group surgeries - Surgeries are regularly provided for those with special needs including learning difficulties for more information please contact the Customer Care Centre Freephone number 0800 389 5225

Surgeries are regularly provided for those with special needs including learning difficulties for more information please contact the Customer Care Centre Freephone number 0800 389 5225

Pictorial documents – The new tenant advice leaflet uses pictorial images to assist that with learning and language difficulties 

Sign-up DVD – Our new sign-up DVD for new tenants guides them through the tenancy agreement without the need to read complicated documents.

Language Difficulties

Language Line – Our staff and contractor partners all have access to Language Line for customers who don’t have English as a first language.

Minority group surgeries - Surgeries are regularly provided for those with special needs including language difficulties.  For more information please contact the Customer Care Centre Freephone number 0800 389 5225

Pictorial documents – The new tenant advice leaflet uses pictorial images to assist that with learning and language difficulties 

Sign-up DVD – Our new sign-up DVD for new tenants guides them through the tenancy agreement in a range of the most popular community languages spoken across the Barnet Homes customer base removing the need to read complicated documents.

Translation Service – Documents to be translated into your chosen language as your request - please contact the Customer Care Centre on Freephone number 0800 389 5225

General Vulnerability

Home Visits – If you can’t get to us we can visit you in your own home - please contact the Customer Care Contact Centre on Freephone number 0800 389 5225 to arrange an appointment

If you can’t get to us we can visit you in your own home - please contact the Customer Care Contact Centre on Freephone number 0800 389 5225 to arrange an appointment

Password Scheme – If you feel vulnerable in your own home set up a password with us by contacting the Customer Care Contact Centre on Freephone number 0800 389 5225.  We will record your password securely and make sure that anyone who calls on you representing Barnet Homes provides it when visiting you so you know it’s safe to let them in.